Job Description

Job Description:

Who We Are:
Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.

Who You Are:
You are a passionate and knowledgeable Wine Lead Associate. As a vital team member, you will be key in driving wine sales and increasing membership in our exclusive wine club. Your expertise in wines, coupled with exceptional customer service skills, will contribute to enhancing the overall customer experience.

As the Lead Associate, you will be crucial in our Tasting Room. Your essential duties and responsibilities will include:
1. Executes service through the lens of Fanatical Hospitality and a culture of “Yes” to reach the sales and club sign- up goals of the Tasting Room.
2. Complements other Associates’ activity by assisting with POS transactions, implementing policies and procedures, opening/closing duties, and the overall completion of the tasting room’s day-to-day activities.
3. Provides Associates with on-the-spot training and acts as a role model for fanatical sales, service, hospitality, and professionalism.
4. Creates SOPs for the new Tasting Room operations and ensures all associates are trained on safety, opening/closing procedures and overall Tasting Room procedures.

Responsabilities:
•  Consistently meets/exceeds wine club signup and sales goals.
•  Is a role model and inspirational leader-by-example to other staff members in sales, service, professionalism, and work ethic.
•  Assists and educates guests and other staff members on wines, wine club benefits, Chehalem history and culture, regional information, etc.
•  Collects, inputs, and updates guest data properly and in a timely manner using TOCK and WineDirect best practices.
•  Assists in training and developing incoming and current Associate team members.
•  Monitors reservation system and assists in plotting the reservations for the shift, knows when and where we can accommodate walk-ins in order to maximize covers for the shift while always striving to maintain a positive guest experience.
•  Takes initiative to do ongoing side tasks throughout the shift, as well as swiftly and thoroughly completing opening and closing duties.
•  Is capable and eager to work in a variety of spaces and settings, between the Tasting Room, Lawn, Winery Tours and Events.
•  Maintains punctual, regular, and predictable attendance.
•  Demonstrates a passion for detail and a willingness to learn.
•  Works collaboratively in a team environment with a spirit of cooperation.
•  Maintains upbeat, even-keeled attitude and composure.
•  Collaborates with other shift leads and respectfully takes direction from Tasting Room leadership.
•  Performs other duties as assigned by the Tasting Room Manager and Assistant Manager.

Requirements:
-Work Weekend and Holidays.
- Oregon Food Handler’s Card
- OLCC Servers License
- Driver’s License and reliable transportation
- Three to five years of experience.

Your Compensation:
Wages are based on the candidate's relevant experience _
This position receives tips and commissions based on sales!

Benefits:
Competitive compensation package.
Opportunities for professional development and advancement within the company.
Employee discounts on products and services.
A positive and collaborative work environment with supportive team members.

If you are passionate about wine and possess a drive for sales excellence, we invite you to join our team as a Lead Associate. Apply now to become part of our dynamic team and help us elevate the wine experience for our customers!

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Job Tags

Holiday work, Full time, Shift work, Weekend work,

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