Overnight Call Center Representative - Pharmacy (Onsite) Job at Walgreens, Chandler, AZ

d1gwc0lmOXlPdEJFVitJU3lHQjJaRVUzWFE9PQ==
  • Walgreens
  • Chandler, AZ

Job Description

Job Summary

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
  • Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
An Equal Opportunity Employer, including disability/veterans

About Walgreens and WBA
Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits. "An Equal Opportunity Employer, including disability/veterans".

Job Tags

Similar Jobs

HRG

C++ Low Latency Developer Job at HRG

Low Latency C++ Developer to build, enhance, and support trading and research infrastructure. Successful candidates for this role must demonstrate a strong background primarily focused on a traditional systems topic (e.g. Compilers, Networking, OS). In addition, candidates... 

Bunker Hill Community College

Adjunct Faculty: Business Administration Department - Bunker Hill Community College | Bunker Hill Community College Job at Bunker Hill Community College

 ...Commitment to advancing equity and access in the classroom. College teaching experience, especially at community college level, preferred...  .... Proven ability to work with a diverse faculty, staff and student population. Additional Information:... 

Tanner LLC

Audit Senior Associate Job at Tanner LLC

 ...ideas to improve client processes and procedures Understand our clients businesses and industries Identify accounting and auditing issues Assist with audit planning Perform audit fieldwork Resolve issues Were sure you will tell us what you have to... 

Guilford Technical Community College

Program Director, Health Information Technology | Guilford Technical Community College Job at Guilford Technical Community College

 ...Program Director, in collaboration with the Dean provides the vision and leadership required to realize the mission of the Health Information Technology ( HIT ) Program, and the college at large. Primary administrative responsibilities include program development/... 

The University of Texas at Arlington

Administrative Assistant I | The University of Texas at Arlington Job at The University of Texas at Arlington

 ...Job Summary: This Admin will support the Lockheed Martin College Work Experience Program ( CWEP ) Team overseeing 100+ student employees by assisting with a variety of administrative duties. This role will be primarily responsible for the processing and reconciliation...