Junior Technical Support Engineer Job at Strikerz Inc., Abroad

eEhFaUl2eHpPZEJHVk84VHlXbHphMFUyVnc9PQ==
  • Strikerz Inc.
  • Abroad

Job Description

What are you working on?
  • The name of the project(s): UFL
  • Genres: Simulation, Sports
  • Platforms: Console

For which tasks (responsibilities)?

We are just beginning to build our Technical Support team and are looking for new colleagues who can help us improve our infrastructure monitoring and incident management processes. The Technical Support team is responsible for monitoring and supporting the infrastructure. We collaborate closely with the DevOps team and other technical teams to ensure stable operations and rapid resolution of incidents.

In this role, you'll also be involved in investigating complex technical issues reported by our customer support managers, who handle incoming gamers' requests. It's important to be able to conduct a preliminary investigation of the report and delegate further actions as necessary.

Responsibilities:

  • Work with k8s and Prometheus stack.

  • 24/7 network and infrastructure monitoring.

  • Keeping up-to-date project related runbooks.

  • Set up and maintain monitoring and alerting systems.

  • Prioritize and manage several open issues at one time.

  • Work closely with DevOps to quickly resolve incidents.

  • Identify and address technical issues that may affect our users, and escalate them to the development team.

What kind of professional are we looking for?

  • 0-2 year of experience in Technical Support in complex technical solutions;

  • Experience with Prometheus stack (Grafana, AlertManager)

  • Experience with Docker and Kubernetes;

  • Incident & problem management experience;

  • Ability to read system logs and analyse them;

  • Excellent problem-solving and communication skills;

  • Strong Linux skills.

What is important for us in a person?

  • Experience with GCP, AWS or other cloud services;

  • Experience in Game development domain;

  • Knowledge of English to communicate with international teams and read technical documentation.

Why do we enjoy working here?

Our team unites creative professionals who have made a great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!

What are the conditions and bonuses?

  • Competitive salary;

  • Medical insurance, sick leaves and social benefits;

  • Relocation package;

  • Sports compensation;

  • Online English classes;

  • Referral bonuses;

  • Co-working compensation;

  • Corporate events.

Job Tags

Remote job, Relocation package,

Similar Jobs

GAMURS Group

Freelance Writer: Sports Video Games Job at GAMURS Group

 ...content type. About: OperationSportsis a part of GAMURS Group, home to prestige gaming &entertainment outlets like Dot Esports, Destructoid, We Got This Covered, Prima Games, Siliconera, and many more. GAMURS Group owns and operates a network of publications... 

Amour Marketing

Entry Level Marketing Communications Specialist Job at Amour Marketing

 ...We are looking for Entry Level Marketing Communications Specialist with experience who are interested in our growth opportunities! Our marketing firm is one of the leading in Worcester and we specialize in working with top leading clients nationwide. Considering our success... 

A&M Ventures

Entry Level Marketing Assistant Job at A&M Ventures

 ...We are actively seeking a motivated Entry Level Marketing Assistant to work on groundbreaking campaigns with an advertising and marketing firm in the local region. This innovative firm was founded by dedicated people looking to push the envelope by using cost-effective... 

Jconnect Infotech Inc

(OR) Surgical Tech - Wenatchee, WA 98801 Job at Jconnect Infotech Inc

 ...Job Details: Position : Surgical Tech (OR) Location : Wenatchee, WA 98801 Shift : Days/ Evenings Contract : 13 weeks Start : TBD Requirements: BLS / ACLS Covid Card Updated Resume Surgical Tech Certificate WA state License... 

InfiCare Health

Surgical Tech Certified Job at InfiCare Health

 ...procedures in an operating room. Their duties include gathering and organizing all surgical tools needed for a procedure, monitoring a patient's vital signs throughout surgical procedures, or assisting surgical teams by handing them tools and re-sterilizing the operating...