Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company: stayAPT Suites hotel brand is currently seeking Resident General Managers for their expanding portfolio of mid-priced Extended-Stay hotels. stayAPT hotels boast the largest living space in the mid-tier extended stay segment with 500 sq ft suites. stayAPT Suites was designed for guests who need accommodations for an extended period of time, offering full kitchens, high-speed internet access, and a living space separated from the bedroom. stayAPT Suites was launched as a new extended-stay brand in January 2020. This is an exciting opportunity to be on the ground floor of a hotel brand positioned to be a disruptor in the extended stay hotel industry.

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