We are seeking a highly organized and detail-oriented individual to join our team as a Customer Success Specialist - Onboarding . In this role, you will be the first person to welcome a new client. You will be responsible for ensuring a smooth and efficient onboarding process for our valued customers. As a Customer Success Specialist, you will work closely with our sales, support, and operations teams to gather all necessary customer information and requirements. You will also be setting up new customer accounts, coordinating product implementations, and providing guidance and training to ensure customers are able to make full use of our products and services.
Responsibilities
Requirements
Effectiveness in this role will be measured by key performance indicators such as:
1) Customer satisfaction ratings, including CSAT and NPS (team and individual)
2) User adoption rates in your book of clients
3) Payment processing your book of clients have completed through the software
4) Churn rate for your book of clients
Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change.
Company Overview:
MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time.
Work Environment
In-office position based in Fairfax, VA, a suburb of Washington, DC. Any applicant who lives outside commuting distance to Fairfax will not be considered.
Why Work For MyStudio?
Interested?
Please read this posting carefully, visit our website ( learn about us, and then apply. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly.
Pre-Employment Background Checks
All offers of employment are contingent upon clear results of a thorough background check.
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