Computer Systems Technician Job at Berkshire Hathaway GUARD Insurance Company, Philadelphia, PA

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  • Berkshire Hathaway GUARD Insurance Company
  • Philadelphia, PA

Job Description

Overview

We are seeking a Computer Systems Technician within a 50-mile radius of Philadelphia, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you!

OVERVIEW

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer!

  • Competitive compensation
  • Healthcare benefits package that begins on first day of employment
  • 401K retirement plan with company match and profit sharing
  • Generous paid vacation and sick time
  • Hybrid work schedule (three days in the office, two days from home)
  • Work/life balance schedule – no nights or weekends/closed for all major holidays
  • Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
  • Tuition reimbursement after six months of employment
  • Numerous opportunities for continued training and career advancement
  • And much more!

Responsibilities

In this position, you will be responsible for some of the following job functions:

  • Daily interaction/troubleshooting for Executive Management Team
  • Setup/image employee desktop and laptops as part of upgrade migration strategy
  • Install Software/Hardware for Telephony platform migration
  • Responding to individual Help Desk requests for IT support issues
  • Using IT Help Desk Ticket system to document, prioritize, and track requests
  • Coordinate setup of new employee resources
  • Diagnosing hardware and software related problems
  • Documenting systems, processes and/or procedures
  • Daily interaction with Programming/DBA team members
  • Installing/configuring new computers/telephones
  • Installing software, patches and rollups to end-user workstations
  • Install software on desktops and laptops as required to support business needs
  • Troubleshooting printers/scanners/copiers
  • Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)
Qualifications

Qualifications:

  • Experience with Microsoft Desktop Operating System & Productivity Suites
  • Laptop / Desktop Configuration
  • Troubleshooting / Diagnostics of Hardware & Software
  • New User Setup
  • Software Installation
  • An IT Service Delivery friendly and positive attitude

Both experienced and entry level candidates should apply! We have a great training program for individuals with a passion for technology that are looking to learn and grow with us.

Requirements:

  • At least 1 year hands on experience in an IT Service Delivery role
  • An equivalent of education and experience will be considered

Job Tags

Holiday work, Night shift, Weekend work,

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