Job Description

Posting date:
06/19/2024
Open Until Filled:
Yes
Position Number:
1125630
Position Title:
Client Technology Consultant II
Department this Position Reports to:
Tuck Information Technology
Hiring Range Minimum:
$26.94
Hiring Range Maximum:
$33.67
Union Type:
Not a Union Position
SEIU Level:
Not an SEIU Position
FLSA Status:
Non-Exempt
Employment Category:
Regular Full Time
Scheduled Months per Year:
12
Scheduled Hours per Week:
40
Location of Position:
Hanover, NH 03755
Tuck, 100 Tuck Hall
Remote Work Eligibility?:
Onsite only
Is this a term position?:
No
If yes, length of term in months.:
N/A
Is this a grant funded position?:
No
Position Purpose:
The Client Technology Consultant II is responsible for providing advanced operational support and consulting for client technologies at the Tuck school. This role extends beyond basic support to include administering and developing core technologies to enhance educational and administrative goals. It shepherds proactive service, continuous improvement, and effective collaboration to help bridge the gap between technology and community.
Required Qualifications - Education and Yrs Exp:
Associates plus 3+ years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities:
Experience working in a client-facing technology support role.
Experience supporting desktop and mobile operating systems, applications, and peripherals.
Familiarity with endpoint management concepts and tools.
Familiarity with scripting concepts and languages.
Demonstrated effective verbal and written communication skills.
Demonstrated ability to mentor and teach others.
Demonstrated ability to organize and manage project work.
Demonstrated ability to work effectively on teams and lead team initiatives.
Experience working in a fast-paced environment managing multiple tasks and priorities.
Self-motivated and able to work with minimal supervision.
Capable of physically managing tasks including lifting and transporting heavy objects.
Preferred Qualifications:
Bachelor’s degree in relevant field.
Experience working in an Academic environment.
Technology-related professional certification such as CompTIA, HDI, or other industry related credential.
Department Contact for Recruitment Inquiries:
Lorin Parker
Department Contact Phone Number:
603.646.2904
Department Contact for Cover Letter and Title:
Lorin Parker, Executive Director, Talent Management
Department Contact's Phone Number:
603.646.2904
Equal Opportunity Employer:
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check:
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:
Not an essential function
Special Instructions to Applicants:
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Quick Link:
Description:
Technology Support and Endpoint Management:
Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.
Provides advanced support for accounts and access.
Provides advanced technology support for computers, devices, and software.
Oversees the delivery, installation, and maintenance of computing hardware and peripherals across various locations.
Uses endpoint management tools to manage and support client devices.
Updates and improves existing scripts and automation to provide technology and client support.
Acts as Subject Matter Expert for two or more technologies.
Percentage Of Time:
65%
Description:
Project Management and Collaboration:
Leads and manages Client Technology Support team projects.
Leads CTS process improvement initiatives.
Collaborates with internal teams to share information, build relationships, and accomplish shared goals.
Percentage Of Time:
20%
Description:
Training and Development:
Continuously develops subject matter expertise for application within our client base.
Trains and mentors Client Technology Specialist I colleagues.
Creates, maintains, and applies knowledge materials for technology support.
Percentage Of Time:
15%
--:
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--:
Performs other duties as assigned.

Job Tags

Full time, Remote job,

Similar Jobs

nVent

Electrical Helper Job at nVent

...their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Working in the petrochemical industry installing/removing various types of electrical components, heat tracing, and...

Black Diamond

Class A CDL Driver Job at Black Diamond

...Class A CDL Driver: Job Desc/Summary: Responsible for the transportation of equipment. Delivers equipment to customers which may include assistance with unloading, and serves as primary interface with the customer at point of delivery Perform a pre-trip inspection...

DeenTek Solutions, LLC

Remote- Proofreader Job at DeenTek Solutions, LLC

As a Proofreader work closely with our creative team and cross-functionally with others in the organization. This is a pivotal role that will be responsible for crafting compelling, original content and developing innovative concepts that resonate with and intrigue our...

Interim HealthCare - Frederick, MD

Caregivers Job at Interim HealthCare - Frederick, MD

...company whose mission is to consistently deliver theBEST in-home care, both for quality and satisfaction?If you answer YES to both,... ....Companionship, social interaction and emotional support. Elder care. After surgerycare. Dementia care,Interim Healthcare of Frederick...

Helping Hands Home Care Service

Entry Level Recruiter Job at Helping Hands Home Care Service

RecruitingHelping Hands Home Care Service headquarter in Cranberry Township, PA is a high quality provider of home care services in Pennsylvania. Helping Hands helps our patients feel better in the comfort of their own home by providing specialized care and daily living...

Client Technology Consultant II Job at Dartmouth College, Hanover, NH

eG5rckpmMTJQTnRHVmVZVnhtbDliRUk3