06/19/2024

Yes

1128089

Client Technology Consultant I

Tuck Information Technology

$24.50

$30.63

Not a Union Position

Not an SEIU Position

Non-Exempt

Regular Full Time

12

40

Hanover, NH 03755
Tuck, 100 Tuck Hall

Onsite only

No

N/A

No

The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Tuck school students, faculty, and staff. This role emphasizes proactive service, continuous improvement, and effective collaboration to help bridge the gap between technology and the community.

Associates plus 2-3 years' experience or equivalent combination of education and experience

• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.
• Capable of physically managing tasks including lifting and transporting heavy objects.

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.
• Technology-related professional certification such as CompTIA, HDI, or other industry related credential.

Lorin Parker

603.646.2904

Lorin Parker, Executive Director, Talent Management

603.646.2904

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Technology Support and Endpoint Management:

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Participates in the delivery, installation, and maintenance of computing hardware and peripherals across various locations.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

75%

Project Participation and Collaboration:

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with clients and colleagues to share information, build relationships, and accomplish shared goals.

15%

Training and Development:

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.

10%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.